We appreciate your support and are grateful that you have chosen to shop with us.
Each of our items is uniquely crafted to resonate with your individual spirit and intention. As such, we do not accept returns on purchases.
However, if your item arrives damaged, we are here to assist you through our refund and exchange process.
To ensure a smooth resolution, please follow these steps:
1. Take a clear picture of the damaged item.
2. Email us the subject line indicating "damaged" or "exchange," depending on your request.
3. Send your email with the attached picture to [email protected].
4. Once we receive your email, kindly allow us 3-5 business days to review your case. 5. You will receive a confirmation email once your request has been processed.
Thank you once again for being a part of our vibrant community.
We are dedicated to providing you with exceptional products and service! Warm regards.
The Soul Culturally Rooted Team